SHIPPING POLICY
- Free shipping on orders within the continental U.S. (excluding AK and HI). Additional shipping rates, options, and estimated delivery will display at the time of checkout depending on the location and service you choose.
- If shipping outside of the U.S. use the shipping quote locator during the checkout process for a shipping rate estimate.
You will be sent an email confirmation once your order has been dispatched with tracking information. We will be unable to redirect orders once items have been dispatched. Shipping times may vary during bank/public holidays and during peak periods. We cannot be held responsible for delays which may occur as a result of courier related matters, severe weather conditions and any Act of God.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
REFUND
For refund requests, kindly send us email at [email protected] request with your order number. You’ll need to pay the return postage and for safety, must be returned using a trackable shipping method and keep the proof of postage. your parcel is your responsibility until it reaches us.
Kindly return the item to the following address:
Konak Mah. Lefkose Cad. Baris (120) Sok. Ofis+ Plaza No:3 K:1 D.No:12 16265 Nilufer, Bursa – TURKEY
+90 224 322 06 04
The cost and safety of the goods are your responsibility until it reaches us. shall you be required to declare the value of the parcel, kindly mention the same value as it is mentioned on the invoice enclosed to the parcel you have received & clearly stating that the package contains ‘RETURNED GOODS’.
TAXES & DUTIES
For all orders from our online store, the customer will be responsible for any Import and Clearance duties as well as any brokerage fees including any other additional charges.
We operate on a DDU (Delivered Duty Unpaid) basis. This is operated by our courier on a ‘pay on delivery’ basis.
We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
During high seasons and during periods of special offers, customers from selected countries will have an option of paying customs taxes and duties at the moment when placing order online. Shall you select and pay taxes via this option, you will not be charged any additional or extra taxes / duties when the parcel arrives at the country of destination.
FREE SHIPPING OFFER
From time to time we will offer free shipping promotions. To be notified by email, simply sign up to our email updates. Free shipping promotions will be applied at check out, Please note, in the case of a full refund being demanded, we in its turn will deduct from the client the shipping charges.
Fore more information please contact us.
REFUSING OR NOT ACCEPTING TO RECEIVE THE SHIPPED ORDER
Please note that once the order is shipped, the customer is obliged to receive it. Shall a customer show no response to a courier company, or fail to receive it or refuse receiving the order at the country of destination (due to tax payment or other reasons), the parcel will be returned to Anatolian Love / Globality. Anatolian Love / Globality in its turn reserves the right to deduct from the client the following: shipping charges (both ways) as well as any duties imposed at the country of destination and in the country of origin. Remaining amount (if any) will be refunded to the customer. If you still wish to receive the goods from your initial failed order; a new order will need to be placed.
We will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.
We will not accept responsibility for items being delivered to the incorrect location due to insufficient/incorrect address information being provided to Anatolian Love / Globality.
ORDER CANCELLATION
You have the right to cancel your order or any item purchased online from Anatolian Love, If you have not yet received your order, please contact [email protected] as soon as possible to arrange a cancellation before the order is dispatched for a full refund.
All order cancellations must be made in writing, quoting your order reference number, within 8 hours. If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above so we can process your refund. We will issue a full refund for items purchased online that are returned exclude shipping costs. The cost of return and care of the package are your responsibility until it reaches us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.